Emotional Intelligence | Premier Partnership
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Course Code: PP0093

Emotional Intelligence

£550.00

+VAT

£660.00

per course | +VAT | Prices may vary for existing customers

3 Hours

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To build an understanding of how to use emotional intelligence to manage the impact we have when engaging with, and influencing, our customers.

Target Audience

All Staff

Learning Outcomes

  • Understand the role emotional intelligence plays in empathising with and understanding customers and their needs
  • Demonstrate the benefits of being able to read emotions in faces and body language
  • Increase their awareness of their own emotions in different situations and how to manage those emotions positively
  • Identify various ways of using emotions in different situations and how to manage those emotions positively
  • Identify various ways of using emotions to connect with, persuade and manage people
  • Use tools and techniques that can boost emotional; intelligence

Assessment

Qualitative assessment by Tutor with exam test.

Book this course today

We will try to accommodate your virtual platform of choice. If we are unable to do so we will make recommendations for a suitable substitue.
Please note that we require 14 working days notice on all bookings.
We will be in contact to verify the course start time.
Minimum 6 delegates per course. We will be in contact to gather delegate names/email. If a workbook is required for this course we will also require a postal address for each delegate in order to send workbooks.
Customer: You are an individual. Business consumer: You are buying training services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Please see Terms & Conditions for more information.
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