Legionella Awareness | Premier Partnership
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Legionella Awareness

Course Information

To provide awareness of the legal responsibilities, risks and control of Legionella in the workplace.

All Staff

  • Understand the relevant legal legislation pertinent to Legionella
  • Understand what Legionella is and describe the symptoms
  • Demonstrate awareness of legionellosis, scalding and other water related illnesses
  • Understand how to manage the water systems to reduce the risk problems occurring
  • Understand the importance of good record keeping

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Max delegates: 12

    Duration: 3 Hours

    For more information about this course please contact us.

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  • Understand legislation pertinent to Asbestos and Legionella
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    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

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    Handling Difficult Customers

    The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

    All Staff

  • Describe how and why people may get upset
  • Explain how poor service may lead to difficult customers
  • Describe the role of communication in diffusing difficult situations
  • Outline some of the techniques that can be used to build rapport with customers
  • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
  • Develop a personal action plan to manage conflict

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

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    Sharps and Blood Bourne Viruses

    To provide essential safety information for staff at risk from sharps and blood bourne viruses.

    All Staff

  • Be aware of blood bourne viruses and how you could be infected
  • Identify the hazards associated with sharps and needlesticks
  • Identify situations where you may be exposed to sharps and needle sticks and know safe precautions to take
  • Explore company policy and legal outlines on the management of sharps
  • Understand what to do if you suffer a puncture injury
  • Understand how to store and dispose of sharps and needlesticks

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

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