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Display Screen Equipment (DSE) Awareness | Premier Partnership
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Display Screen Equipment (DSE) Awareness

Course Information

This course gives learners an awareness of the risks and control measures when using DSE.

All Staff

  • The law (DSE regs 1992)Be aware of how to safely use an AED
  • Negative effects of poor DSE
  • Correct use of display screens and seating posture

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Max delegates: 12

    Duration: 3 Hours

    For more information about this course please contact us.

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    We will try to accommodate your virtual platform of choice. If we are unable to do so we will make recommendations for a suitable substitue.
    Please note that we require 14 working days notice on all bookings.
    We will be in contact to verify the course start time.
    Minimum 4 delegates per course. We will be in contact to gather delegate names/email. If a workbook is required for this course we will also require a postal address for each delegate in order to send workbooks.
    Customer: You are an individual. Business consumer: You are buying training services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Please see Terms & Conditions for more information.

    Asbestos and Legionella Awareness

    To enable individuals to understand best practice when working with or managing the risks from Asbestos.

    All Staff

  • Understand legislation pertinent to Asbestos and Legionella
  • Be aware of the risks
  • Risk Controls

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

    View Course

    Handling Difficult Customers

    The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

    All Staff

  • Describe how and why people may get upset
  • Explain how poor service may lead to difficult customers
  • Describe the role of communication in diffusing difficult situations
  • Outline some of the techniques that can be used to build rapport with customers
  • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
  • Develop a personal action plan to manage conflict

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

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    Sharps and Blood Bourne Viruses

    To provide essential safety information for staff at risk from sharps and blood bourne viruses.

    All Staff

  • Be aware of blood bourne viruses and how you could be infected
  • Identify the hazards associated with sharps and needlesticks
  • Identify situations where you may be exposed to sharps and needle sticks and know safe precautions to take
  • Explore company policy and legal outlines on the management of sharps
  • Understand what to do if you suffer a puncture injury
  • Understand how to store and dispose of sharps and needlesticks

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

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