Handling Difficult Customers | Premier Partnership
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Course Code: PPD142

Handling Difficult Customers

£550.00

+VAT

£660.00

per course | +VAT | Prices may vary for existing customers

3 Hours

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

Target Audience

All Staff

Learning Outcomes

  • Describe how and why people may get upset
  • Explain how poor service may lead to difficult customers
  • Describe the role of communication in diffusing difficult situations
  • Outline some of the techniques that can be used to build rapport with customers
  • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
  • Develop a personal action plan to manage conflict

    • Assessment

    Qualitative assessment by Tutor.

    Book this course today

    We will try to accommodate your virtual platform of choice. If we are unable to do so we will make recommendations for a suitable substitue.
    Please note that we require 14 working days notice on all bookings.
    We will be in contact to verify the course start time.
    Minimum 6 delegates per course. We will be in contact to gather delegate names/email. If a workbook is required for this course we will also require a postal address for each delegate in order to send workbooks.
    Customer: You are an individual. Business consumer: You are buying training services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Please see Terms & Conditions for more information.
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