Diversity in Customer Service | Premier Partnership
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Diversity in Customer Service

Course Information

This course is designed to implement the Organisations values though Customer Service Excellence.

  • Introduction to unconscious bias
  • Understand which legislation has an impact on diversity and inclusion in the workplace
  • The benefits of embracing diversity and inclusion for customer service excellence
  • Link of customer service excellence to organisational strategic objectives, values and behaviour framework (local impact)

    • Delivery Method: Face-to-Face / Virtual Classroom

    Max delegates: 20

    Duration: 1 day (Can be 2 x ½ days)

    For more information about this course please contact us.

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